At Hair & Wear London, we want you to be completely satisfied with your purchase. If you're not happy with your hair extensions for any reason, we offer a hassle-free return policy to ensure your peace of mind.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these criteria.

You may return your hair extensions within 15 days of the purchase date. After this period, we may not be able to accept your return.

• To initiate a return, please follow these steps:
• Contact our customer support team at info@hairwearlondon.com to request a return authorization.
• Pack your item securely in the original packaging, including any accessories or documents that came with it.
• Include a copy of your order confirmation or packing slip with your return.
• Ship the package to the address provided by our customer support team.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days

If you would like to exchange your hair extensions for a different style or color, please contact our customer support team to arrange an exchange. Additional charges may apply for exchanges.

• Certain items are not eligible for return or refund, including:
• Used or damaged hair extensions.
• Products that have been altered or customized.
• Clearance or sale items.
• Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

If you have any questions or concerns about our return policy, please contact us at info@hairwearlondon.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience with Hair & Wear London.